How to get help

Simply ask in chat or in global (/g)
A lot of issues are simply from incorrectly configured blocks or interactions between mods and can normally be helped if you simply ask in chat or using our global chat (/g ). Most of our players (including staff, we're players too) would be more than willing to help troubleshoot you.

Private Message (/tell) a member of staff
Our staff team is friendly and very knowledgeable. If you have any questions about something or need to report a bug or dupe, message us, we'll be more than willing to help. How you should go about contacting us in-game is by first asking a Helper or Mod, from there we'll continue up to the Mod+'s and Admins as needed. Just be aware that no-one is special enough to go around the chain of command (even us ^.^), so please start with the lowest ranking staff member online.

Create an in-game ticket (/ticket)
While we (the staff team) are normally on top of what's going on in the server, sometimes we can miss something if the chat is particularly active or if we happen to be AFK. If that's the case, simply create a ticket in-game (/ticket ). While it is a bit more limited due to Minecraft's character limit, this will notify us that you need help and we can get back to you. BE SURE TO INCLUDE THE PROBLEM YOU HAVE. This will help us to assign the right staff member to suit the problem, as some of us know more about some mods than others.

Join our TeamSpeak ( www.frozensoul.co )
Most of the time, even if we're not on in-game, we are on in TeamSpeak. Simply download TeamSpeak from right ''here. ''After you have it installed and join our server, feel free to poke us or simply come into the Available Staff channel where we normally hang out. From there, we'll be able to help you the best we can. Also, feel free to invite your friends, there are plenty of lobbies for you and your friends to talk in while playing.

Create a Forum Post ( http://frozensoul.enjin.com/)
If all else fails and for some reason you don't hear back from us within 2 days, make a forum post. Be sure to use specific details about your problem and we will try and help you the best that we can either by finding you in-game, or by contacting you through the forums.